RETURN & REFUND
POLICY
If you receive damaged or defective product you may return it subject to this Return section. You may return the product(s) to us by calling our Customer Support Team on (04) 3335351.
All products must be returned to us, unused and in the same condition as received, in good condition and in their original box and packaging, within 3 (three) working days of receipt by you. We will not accept any returns for products if the original packaging has been opened or tampered with. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective. Where possible, we will offer to repair defective items. Returns that are damaged or soiled may not be accepted.
Once we have inspected the returned product(s) and approved the return, we will exchange payments to points which you can use with your next purchase, Points will be stored in your wallet. For all claims regarding the refund policy, just call our Customer Support Team who will be happy to assist you.
You can exchange your product(s) by contacting our Customer Support Team on (04) 3335351 who will be happy to assist you. All products must be returned to us, unused and in the same condition as received, in good condition and in their original box and packaging.
Once we have received and inspected the returned product(s), You may exchange your product(s) with any other product(s):
- of the same value; or
- of a lower value, in which case any excess points will be left in your wallet; or
- of a greater value, in which case you will have to pay the price difference at the time of the exchange.
CANCELLATION
POLICY
We do not refund money after payment is confirmed, but we exchange payments to points which you can use with your next purchase, Points will be stored in your wallet.